Poe2 physical goods

Did anyone receive there physical goods that bought with the support packs?

been near 2 months since I put down for mine but GGG has yet to even mention any status regarding

all there support is not answering, got one reply to which they just refused to respond afterwards.

the reply received pointed out that they did not even receive the location that was filled in.

Looking at you Rajiv from GGG

I had to put down an extra 160usd for the goods even.