Is customer support going to get better?

Myself, and, what seems like a large amount of other people, are currently waiting in a queue for unreasonably large amounts of time. However, most of the posts are just people venting huge amounts of frustration, which I get, because I share their frustrations. Hopefully this post summarizes a lot of the issues, and aims to provide a bit more directed feedback.

Unfortunately, the post about the current state about CS doesn't really answer any real questions. It shows that GGG is looking for new CS agents, with a hiring message at the bottom (i don't think a post about CS being behind is an appropriate place for a job listing), but the amount of CS agents is hardly the problem. I have a few questions that could have been helpful if answered in that initial post.

Is the "account locking" process, at any time, going to start providing any sort of feedback or information for why our account is being locked?

Is GGG looking to implement a more proper method of support ticket handling? This swamping of CS has proved that GGG's current CS methods are not viable to handle the scale of requests. While I don't know the exact numbers, it's clear that CS is very far behind, and seemingly falling further behind as more EA issues pop up.

Another issue with ticket handling currently, is that there is little to no organization of the support ticket system. It is, seemingly, a back and forth email thread. This has a few gigantic issues that arise, in scale. Plenty of reports of folks sending a 2nd email, with all of the pertinent info to help figure out the lock, only to wait a long while for a reply to their first email. Any modern ticket handling system allows the user to update the ticket by sending further emails, and bunching them up for the CS agent to have accessible, in order to do their job correctly.

Lastly, are you also looking for a solution to allow users to talk to customer support through their locked account? This would, also, greatly help the CS agents in doing their jobs quickly, and efficiently.

In summary, what solutions are GGG currently considering to clean up this gigantic mess, as throwing more janitors (CS agents) will not help, at all, in getting this ticket/feedback system up to par with the industry standards?

Next step: Pegion mail service with your issues world wide.. why not..

Staff moved, it, apparently "feedback and suggestions (path of exile 1)" is a better place than the "help" forum, despite not being feedback for anything game related.

The real question, is will staff reply to it?

Just my last thoughts on this matter,

I don't really agree with the change of forum on this. After looking, this(feedback and suggestions) forum seems to be the place for feedback/qol suggestions for game features and whatnot.

While this has the intent of suggesting that GGG get "in line" with modern customer support systems, I think that it fits a lot better in the "customer support" area.

The change seems like, instead of getting visibility to the people experiencing this issue where i originally posted it (help and information), where they could provide, hopefully, thoughtful feedback and suggestions, it is now more unlikely to be seen by anyone with the issues.

All I want to say is that they don't really care about us
Don't worry what people say, we know the truth
All I want to say is that they don't really care about us
Enough is enough of this garbage
All I want to say is that they don't really care about us