Game just crashing during mapping, AND citadels (copper citadel)

After crash on map just now:
Win reliability monitor error:
Имя проблемного события: APPCRASH
Имя приложения: PathOfExileSteam.exe
Версия приложения: 0.0.0.0
Отметка времени приложения: 6791c8ac
Имя модуля с ошибкой: PathOfExileSteam.exe
Версия модуля с ошибкой: 0.0.0.0
Отметка времени модуля с ошибкой: 6791c8ac
Код исключения: c0000005
Смещение исключения: 0000000001fc3639
Версия ОС: 10.0.26100.2.0.0.256.48
Код языка: 1049
Дополнительные сведения 1: d024
Дополнительные сведения 2: d0246b0fba276e82c5132f24df40c2b3
Дополнительные сведения 3: 2620
Дополнительные сведения 4: 2620eaf3b2194bded5f5b407172fcc62

Дополнительные сведения о проблеме
ИД контейнера: 24315696e159d5396fb77cb7a6dfc8e3 (2285432464134359267)


4080 super
7800 X3D
32 ram
24H2 (crashes happend on previous versions too).

Also game constantly crashes during citadel run, especially Copper citadel

Bottom line is technical support is here, or do I need to write somewhere else? Is the request registered? How do I know it has reached the developer/support team?

also just now:

As I understood, the forum is the only place where you can write about bugs and support is provided here, so where are you, GGG employees, do you have any support for the product at all? What's with the ignoring?

They're a team of 100 or so people, I highly doubt they're ignoring you, just they can't reply to every single bug we're reporting but that doesn't mean they aren't reading/aware.

This is EA, give them some grace. It hasn't been all sunshine and rainbows for me either but I went into this knowing it was early access and it was gonna be buggy

"

Tindomerelhloni#2210 wrote:

They're a team of 100 or so people, I highly doubt they're ignoring you, just they can't reply to every single bug we're reporting but that doesn't mean they aren't reading/aware.

This is EA, give them some grace. It hasn't been all sunshine and rainbows for me either but I went into this knowing it was early access and it was gonna be buggy

Why should their staffing and financial problems be of concern to the end user? It's been the third day since the post was written - NO response, what is this? Am I supposed to feel sorry for them and understand them? They took my money IMMEDIATELY, and if I come with a problem - they just keep quiet. On other posts it is written that the bug report was given some number - on mine they just forgot. Weekend? What the hell are weekends, support should be 24/7! Or at least seven days a week. But it's just not there!

3 days - no reaction from GGG.