No Response via email after providing character nicknames

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Holve#2236 wrote:

Is it normal that after responding to GGG’s request to provide the nicknames of my in-game characters, I haven't received any feedback for over ~10 days? The request was made via email, and I contacted the official account.

Should I send another email asking for an update on my situation?

Thank you for contacting Support! Due to a high volume of support requests, at this particular time we are experiencing delays in response times. We apologise for any delay you may experience. More information can be found here: Support Email Response Delays and Customer Support Update.

If you have contacted us at support@grindinggear.com we will be in touch as soon as possible!