Account locked for a month - provided requested info but cannot get a response from support
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I am posting from a new account for obvious reasons (my main account is locked)
Hi team, My main account via Steam ( TimeWastes#4471 ) has been locked since January 1 with no reason provided. I immediately contacted support@grindinggear.com and they initially responded 5 days later to ask for my account information and character names. I promptly provided that information but I have not received another response for weeks. I don't necessarily need a resolution on this here but can someone here at least confirm if my support case is still active? I understand there were/are issues with support volume but being locked out without a reason being provided and then being ghosted by support for weeks is pretty awful. My account has 170 hours played and multiple microtransactions. Thank you for any help you can provide! Account: TimeWastes#4471 Characters: scumsmith, nothic Last edited by nothic#0924 on Jan 29, 2025, 12:07:23 PM Last bumped on Jan 29, 2025, 12:53:27 PM
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If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise in any potential delay in getting back to you.
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Thank you so much for the quick response! I understand there is a large number of requests.
Can you confirm if it is normal to take over 3 weeks in between responses from support? Are you able to confirm if my support ticket is still active in your support system? The email address I contacted support from is the same email associated with this temporary account. |
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3 weeks? that rookies im waiting for 2 months now so get in line and wait with us
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Yikes... starting to question why I paid for early access just to get inexplicably locked out for the majority of it
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