GGG Stole my money

How long does it take to get assistance or a reply from you guys. I have purchased a coin pack submitted a email and get 1 response after 3 days. But you will happily take my money and not give me what I paid for.

"

Tai_GGG wrote:

Hello.

I've made a slight change to your account that may have helped with this. Could you please try closing and restarting Path of Exile, and then navigating to the in-game shop?

Could you please make adjustments to my account as well?

I first contacted you December 7th and the problem with coins sitting in the wrong subaccount still hasn't been resolved.

...and whenever I come here to ask for help all I hear is "be patient" and "contact support"....does this support even exist or is this some kind of scam going on here?

It's been almost 2 months by now and this starts to feel fishy AF.

"

Tai_GGG wrote:

If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise in any potential delay in getting back to you.

How much more emails do I have to send? I did send 2 emails in december. End of December I get feedback and support tells me they can assist me with my problem, asking for some account details so I can prove ownership of account, I did provide that info...ever since I haven't heard back from support, neither was the issue resolved.

edit: I really don't want to sound unfriendly because I am not like that usually, but I start to be pissed. I paid 30 bucks for something 2 months ago and haven't gotten yet what I paid for.