Present data on how many support tickets there are catagorised by date of filing

I have now been waiting since the 15th of December for help since my 300 EA coins are on another account than where my characters are.

The only thing I know are the following:
* If I get in touch with your support my waiting time gets reset
* You had 75 000 open support tickets open a while back

What I do not know are the following:
* If my ticket is still open
* Where in the queue I am
* How much longer I have to wait

To alleviate frustration you should:
Present how many open support tickets you have
Categorise them by:
1. Date of filing
2. Date of last customer activity (that may have reset the waiting time)

With this I can at least know how many are in the queue before I get help

Soon I will have waited two months and at that date I will have to explore other venues to get access of my 300 EA coins. As I live in the EU and the game is sold in the EU i am at least fortunate enough to have many consumer laws to rely on.