Unable to use Trade because I somehow have two POE2 accounts

Hello there!

I downloaded the game not too long ago and was introduced to the Trade option on the POE2 website.

I noticed that when I selected "direct whisper" it gave me this prompt:
Invalid Query; Your account must be in-game to use this feature.

I get this message when I am in-fact logged into the game.

I think the issue lies with me somehow having two POE2 accounts.

I'm guessing one is connected to my Steam account and the other is connected to my email, which is not associated to the Steam account.

Is there a way to delete the POE2 account that is just associated to my email? Would that be the way to rectify this?

When I tired associating my Steam account this is the message I receive:
"The Steam account associated with this request is already linked to another Path of Exile account.

Current Account: Codex#2268

Existing Account: [Removed by Support]

Proceeding with this request will permanently associate your accounts.

You will not be able to merge any further accounts with the same login methods (Steam) to this Path of Exile Account.

This action cannot be undone."

I'd prefer to keep my Existing Account: [Removed by Support] and delete the Current Account: Codex#2268 to avoid any other issues with utilizing Trade.

Thanks for any assistance :)

Last edited by ShaunB_GGG#0000 on Jan 28, 2025, 10:53:20 PM
Last bumped on Jan 28, 2025, 11:04:52 PM
Could you please email us at support@grindinggear.com so we can look into this matter for you?
I sure will!

Email has been sent. Thank you!

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