Last message to support no response in 2 weeks
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Again there is still no response to help me merge acccounts. I have not played the game since I upgraded my early access through the website which didn't affect my main account that I used for steam, so now I have 2 accounts with two different early access packs ($30, $160).
Last message sent on the website to support through the reccomended "if you have problems with your purchase contact support route", using the online message function and also contacted them with the email provided 3 weeks ago. When can I expect a reply? Or can I please request a refund to my original payment please. Last bumped on Jan 28, 2025, 6:48:07 PM
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Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible, and we appreciate your patience and understanding in the meantime.
Need help with something? Feel free to email us: support@grindinggear.com
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Thank you for the reply and I do wish this gets solved soon as I'm sure like myself there are many that want to play but feel they can't due to the account difficulties.
Kind regards. |
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