The management not responding to tickets and emails.
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I want to ask everyone: is there really as much workload as the management claims, or are they simply not responding? I’m curious because most topics on the forum are filled with complaints about the lack of responses. How long will this continue? Why isn’t the management addressing our concerns?
Last bumped on Jan 28, 2025, 3:11:57 PM
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Hey there, I apologise for our slower-than-usual support response times. As addressed in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. I'm very sorry for any inconveniences caused by delays at this time, but I can promise our team is hard at work resolving these.
Need help with something? Feel free to email us: support@grindinggear.com
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