Account Locked For Almost 30 Days. When Do I Get Back In?
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On January 1st, 2025, I was locked out of my PoE2 account with no explanation why in game (you can see my old post here: https://www.pathofexile.com/forum/view-thread/3683475). I contacted support immediately through the regular email that is advertised on the website as well as the ban appeals one that was suggested to me by a user on Reddit. Neither email provided me with a ticket number or a guess on how long it would take to receive a response.
On January 6th I made this account to post on the forums, as you cannot even browse the forum on a locked account. Shortly after this post a forum staff said that they had indeed received my ticket and I received a response from the Ban Appeals email regarding submitting my username and some character names to prove it's me. I did this immediately. On January 15th I received another email from support, this time the regular Grinding Gear Games support email with the same copy/pasted message regarding providing my username and some character names. I did this on the same day of receiving the email, just like last time. I have not received word from support regarding a ticket number, estimated time to fix, confirmation email, etc... Is there something broken with the support (since I didn't even receive a confirmation email), and how long does this normally take to fix? Last bumped on Jan 27, 2025, 10:54:18 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your patience and understanding in the meantime.
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Adding one for a friend (PimPaam#7608) whose GGG account was locked for more than a month now (since 17 December).
Here's a link to his now old post: https://www.pathofexile.com/forum/view-thread/3644763/page/1#p25676736 Got his account locked because of hackers breaching the game security to steal his early divines he got by lucking an Astramentis. Karma or not, it's not his fault if PoE lacks security despite the hard times/huge affluence of players. It's simply poor service, paying 100€ on a game, to get his fun ruined by a hacker, THEN can't even play the game he paid because it got locked, for MORE than a month now, with zero answer on his post nor his mails adressed to support@grindinggear.com. We can only "hope" this is solved soon, though each day passing makes him want to play Diablo 4 instead. |
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