Refund Request - Misunderstanding Regarding Purchasing Skins
|
Dear Path of Exile Support Team,
I am writing to follow up for the third time regarding my refund request for cosmetic items purchased in Path of Exile. It has now been three weeks since my initial inquiry, and despite providing all requested details, I have yet to receive a resolution or a clear update regarding my request. The items for which I am requesting a refund are: • Divergence Cape – 100 coins • Divergence Armor Pack – 400 coins To reiterate, these items were purchased wrong and under the assumption that they would be usable in Path of Exile 2, based on observed usage by characters such as Rakin Twitch Streamer. However, I have since realized they are not transferable, which was the sole reason for my purchase. I understand that support requests may take time, but as this is my fourth email attempt where all the others were replied and asked me for information and did not refund, is it so difficult to remove the purchased items and refund 500 coins to the account? Not only have I been left without a resolution, but I am also missing opportunities to take advantage of in-game promotions and stash tabs sales, which is highly frustrating. To be clear, I don't want a refund in real money, so I want the coins back in my account, so I can buy other things, like stash tabs and have a better game quality, could you help me please? For me, I'm Brazilian, those 500 coins in the game that I spent wrong are a lot of money. Information from the email I sent for you to look for : My Email: [Removed by Support] Sending Subject: Refund Request - Misunderstanding Regarding Purchasing Skins Nick in game poe2: Donay It's been 1 month since the answer that the coins would be refunded, but until today nothing. Could you solve it? Last bumped on Jan 27, 2025, 9:39:56 AM
|
|
|
Hey there, I'm very sorry to hear this, and I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to your request as soon as possible, and we appreciate your patience and understanding in the meantime.
|
|
|
Okay, but it's been a month since the first response I got in the email that the coins would be refunded. I sent the information they requested 3 times already via email, and until today the 500 coins have not appeared. Could you try to solve it for me? Because for me it doesn't make sense to start a negotiation and simply forget about it. For me, from the moment you take on something you must go to the end to resolve it. I'm missing promotions within the game because they don't refund the coins. Could you help me please? It's only 500 coins, but for me that's really missing within POE2.
|
|
