I would like to request a complete refund of path of exile 2 and ingame purcheses of supporter packs

Due to unacceptable times to respond to concerns, and unacceptable times to deliver phisical goods, I would like to request a complete refund for the purches of all path of exile 2 supporter packs.

I first sent email to customer support regarding regarding confirmation of physical goods delivery address. at date
Sun, 22 Dec 2024

which has been responded to at date
Thu 2 Jan, 04:07

the email asked for confirmation of shipping address, and a few details for account confirmation.

I have responded to said email with the required information.

after some time of no update on the delivery of goods, I sent another email.
at date
9 Jan 2025, 21:49

I have not recieved ANY email sense the email sent to me at date Thu 2 Jan, 04:07

I have given enough time to both process, and respond to my conerns.
I would like a full refund of my path of exile 2 supporter packs.

"

Ian_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

I understand the situation, I have worked help desk myself.

However, it seems there is a systemic issue. as this has been the case sense the launch of the game.