I bought the coins but they didn't arrive

I bought the coins in PS5 store, but they didn't arrive.

I read forums and after that wrote to support@grindinggear.com. But no any answer, not even any autoreply answer that made me sure my email was received by anyone.
I even tried setup PoE1 and try go to the store to refresh something.

I don't know what I can do now.
Last bumped on Jan 27, 2025, 9:21:00 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Could you setup autoreply for support@grindinggear.com emails?

At least it will help to understand that the letter was received on the other side and not sent into a black hole.
There were discounts on the goods, now I won’t have time to buy them. I have no words with that, only emotions.
Last edited by dsxack_#2157 on Jan 27, 2025, 8:36:55 AM
I'm in the same situation bought a coin pack to get stash tabs on discount. now the discount are over. it will be easier requesting a refund from sony then getting assistance here.

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