2 accounts need to be settled, please help, please.
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Hello everyone,
When I first purchased the game, I bought it on Steam, and when I tried to log in, it asked me to create an account, which I did. However, now I see two accounts, and when I try to purchase a package on Steam, the package goes to the other account that I don’t fully use. Both accounts appear to be linked to Steam. It's been several days, and I haven't received any response or support from the support team. Is there any way to merge the two accounts or delete one of them? If not, what else can I do? Please help me. The store discounts are about to end, and because of their incompetence and lack of response, I won't be able to take advantage of these discounts. Last bumped on Jan 28, 2025, 9:39:54 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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You give the same response to everyone as a copy-paste. You even automate this process. Do you care about us this little?
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" Good luck mate. I've been waiting with a similiar issue since mid December for a response. |
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I really can’t understand if they are truly this indifferent. Do they not care about us players at all? What kind of management is this? Are we supposed to wait a month for a problem to be resolved?
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" Hi Exile, You can read an update posted by our Community team here: which explains in some detail the situation and process behind your Support requests. |
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Rest assured that we are following the announcements, but not responding to a ticket or an email for four days cannot be justified by pointing to the announcement you shared. Because of you, we are deprived of enjoying the game, and we cannot access the packages and content we paid for. Do you think the response you provided will resolve our grievances?
We missed out on the discount and couldn't purchase the stash tab. What’s going to happen now? |
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Still no response. This must be what it means to be humiliated despite paying money. We’re trying to make purchases and reporting our issues, but the management couldn’t care less about us
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" LOL buckle up, cowboy. Four days is NOTHING. I'm on 22 personally, and I've seen people waiting since December. Angry forum posts aren't going to speed up the process. |
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