Support Request Regarding False Purchase

I sent a support request to support@grindinggear.com a week ago regarding assistance with a false purchase on the Path of Exile website.

I haven’t heard back yet, and I totally understand you’re probably swamped with requests right now. I truly appreciate all the hard work you do for the Path of Exile community.

That said, I love the game and have played it a ton, but this issue has been pretty frustrating and has left me feeling a bit off about the whole situation. One thing I noticed is that there’s no confirmation step before finalizing purchases on the website, which is how I accidentally made the purchase in the first place. Maybe that’s something to consider improving in the future?

If possible, could you let me know roughly when I might hear back? I know you’re super busy, but even a quick update would mean a lot.

Thanks so much for your time and help!

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Cameron_GGG wrote:

Hi there, we aren't able to assist with account-related issues over the forums. Rest assured we will respond to your email as soon as humanly possible.

Thank you for the reply.