Clarification on Support Response Queue Placement
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Hi,
I have a question regarding the support ticket system. If I respond to an email from support that contains a question or request for additional information, does this action also push my ticket to the end of the queue? Or is this only the case for emails sent without a prompt from support? Last bumped on Jan 27, 2025, 12:59:58 AM
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Hi Exile,
You can read an update posted by our Community team here: which explains in some detail the situation and process behind your Support requests. |
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Thanks so much, Edmund!
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