Waiting for help without help since 8.12.24
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My husband has been waiting to change his email address since 08.12.24.
We received 2 clarifying requests from two different employees after that, silence. GGG, are you able to track the already opened requests? How can we be sure that our message has not been lost? Zero transparency. We tolerate it only because GGG has made a name with poe1, but now they are rapidly losing it. 10+ years of hard work to take a shit for lack of proper support? It's a good plan GGG. How else can we draw attention to ourselves? Write with caps? Create a theme every day? WHERE IS THE SOLUTION? WE PAID FOR EARLY ACCESS, WHICH WE CAN'T GET FOR MORE THAN 1.5 MONTHS. Last edited by Биара#7821 on Jan 26, 2025, 2:28:52 AM Last bumped on Jan 30, 2025, 12:25:09 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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