Does Support Work 24/7?
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It has been over a week that my account is locked. Support replied once and asked for more info despite already provided enough information in the first place for verification. Now nothing for 4days now. I can't play both PoE 1 and PoE 2 which I have spent quite a lot of money on it. Plus my account is locked by chat moderation system for joking. Why would you have moderation system that could restrict access for your paid customer while there are RMT accounts running around.
Does support working 24/7 to resolve the cases or not? What is happening. You can't even send a follow up to check because that would send the ticket back to end of queue. But also there is nothing to check whether ticket is still open where is queue what is happening. This is so fustrating. Last bumped on Jan 26, 2025, 12:59:42 AM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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You guys can't even my simple question, goes to show how much you care about your customer.
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