Account locked due to chat ban for a joke :/

Hello,

Recently I was give an account lock instantly after receiving a 24 hour chat mute on the 25th. I didn't know what happened until I went through the logs a few minutes ago and actually found the code of conduct message without a reason.

I was just goofing around in global chat talking with some people not realizing what I've said might not be acceptable and I sincerely apologize for it and now know not to do it again.

It would be amazing if I could get some assistance on this and to see if it possibly can be resolved as I would love to continue playing PoE2.

[Removed by Support]



I understand that there is currently a huge backlog of support messages but please do let me know if anyone is able to assist with possibly unlocking my account,


Thanks.

And here i am, same exact issue, waiting for support response for 1 month and 15 days - lovely.

"

Sian_GGG wrote:

Hi there! I've PM'd you about this. :)

I received the "copy/paste" message but getting the "You can only reply to the support account" message. Is there like not a way to remove the lock without sitting in support hell for these long wait times? I've already sent an email cause I guess that's all I can do at the moment.

The 24 hour chat ban was fair but locking my account straight up was not fair at all, and I would like to talk to one of these "senior staff members".

Please consider, thanks.

I guess an update: Still no response back after sending my character names/name tag and whatever else.

HOWEVER! I am now getting the error of "Your account does not have access to Path of Exile 2 Early Access. Redeem an Early Access key on our website or purchase access now." My account is still locked but now it's asking me to spend $30 for no reason. What is going on and why is support this bad? I honestly just want my money back :/