Support ghosted me, 24 days no follow up

Hello GGG.


On the evening of January 1st / morning of January 2nd, I contacted support for a micro-transaction issue. The support agent Tian quickly responded to me saying they may be able to help and asking for more information to verify my account, however I had already logged off for the evening. The next day when I received Tian's email I responded with the requested information. It has now been 24 days since I sent that email and despite responding many additional times asking for either help or confirmation that the issue cannot be helped, I have received no follow up email from Tian or any support agent and the issue is still ongoing.

As for the original issue in question; While I generally hate and avoid micro-transactions as a hard and fast rule, I have enjoyed PoE2 so much that I decided to buy some of the fancier stash tab options. I purchased a Currencies stash tab, only immediately thereafter finding the presence of the Exile's Stash Bundle option. I emailed asking if either the purchase of the currencies tab could be rolled forward into the cost of the Exile's Stash Bundle or if the Currencies tab could be refunded all together. Tian said they may be able to help, however at this point any response or resolution to this would be preferable to being left hanging.



Thank you for your time and consideration
~ Ironkilt / Horribelle

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Markus_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Thank you for the response!

Forgive me, I hope you can understand my impatience; after Tian responded within an hour of my initial inquiry, I presumed based on the initial response time that the follow up would be similar. I hope you can understand why after 3 weeks I thought I was ghosted. I understand you all have your hands very full right now and know that you are doing your best. The game is awesome, keep up the good work.

I shall wait patiently and eagerly for the follow up. Thank you again for the response.