I didn't pay 500 to be locked and not able to play

It has been a week that I have been locked out. I have already responded to ticket and been wait for 3days now on top of already waited time.

At this point, the situation is outrageous now. Customer who paid and cannot access your service should be priortised over any other cases, especially when they are already opened by your support and prompty replied by customer within hours.

You guys should be transparent with ticket time now. It is hard to believe support is working 24/7. Are tickets being processed with a flow of 1 per hour with 6 people in a room?