Support ignoring emails regarding PoE2 shirt and hoodie.

It's been almost two months since I've been trying to contact support regarding the PoE2 shirt and hoodie. For some reason, they changed my address to one that does not match what I entered. As well as not letting me even choose the correct size for the shirt thankfully the hoodie purchase let me.

I've been attempting to get support to rectify this issue, but I've received no response for two weeks straight. On the few occasions I did get an answer, it was always the same question about my information, which I've provided multiple times. However, I never receive follow-up responses and have to keep emailing them repeatedly.

I will be doing a charge back shortly if I can't get this resolved since I am now at the point of having to post on the forums in hopes of getting actual help from support at this point.

Just replied back. Thank you.

Have exact same problem . I wait for response because i dont know actually how it works with all that goods and delivery adress and sizes etc . If i need send email to support with all that info and they response with delivery tracking or so .

I feel like I am being purposely ignored on this. Outside of support posting here and confirming they have my tickets, I still have not heard anything back on any of my emails, and I STILL DON'T have any confirmation that they have my correct information.

+1

I am about to do a chargeback as well if I don't hear back by February 1st.I have had no response in about 1 month after replied to the first request for additional information. There is no excuse for such poor customer support and also lack of communication. Not when we are spending hundreds of dollars for a free game.