Dear GGG Please Communicate with Your Customers

Dear GGG, Enough is enough.

The hard crash issue is not receiving the attention it needs. At this moment the posts related to the hard crash consists more than half of the entire bug reports forum.

In exchange we have received 2 copy-paste, short declarations.

We-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

you spent your money on an EA product, you were informed chrashes will happen. Chris Wilson on your cellphone was not part of that deal dude.

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Wilmots#7633 wrote:

you spent your money on an EA product, you were informed chrashes will happen. Chris Wilson on your cellphone was not part of that deal dude.

I think you are confusing crashes with hard crashes.

These are not crash to desktop game crashes.

These are hard crashes where your OS freeze completely and you have to manually shut down your PC by pressing the power button.

There are more than 8500 posts on the early access bug forums about this. As well as reports of bricked PCs on Steam, and on here.

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.