Purchased Lower Support Pack Points?

Hello all,

I bought Faridun before the EA started, and today, I purchased two other lower-tier support packs for points (from Steam).

300+600 Points did not arrive in my account?

I'm also playing from the POE client. Should I log in at least once from the Steam client? If those points do not arrive in my account, did I pay $41$ for nothing?

I can see Faridun pack purchases from account transactions, but today's purchases are not there.

I appreciate it in advance for any tiny help.

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Edmund_GGG#4844 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Please note, due to a large amount of Support requests, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please stop copy-pasting the same messages, I already know I can send email and also did that, just tell me if should I get points but I could not get them because of some issue. Or I will not get those points?

"

Secati41#8932 wrote:

"

Edmund_GGG#4844 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Please note, due to a large amount of Support requests, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Please stop copy-pasting the same messages, I already know I can send email and also did that, just tell me if should I get points but I could not get them because of some issue. Or I will not get those points?

I do not want to wait for weeks to get an answer, I paid for lower-tier sup packs because of the weekend discount, so if you will not give me any information I'll give back those packs.

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JC_GGG wrote:

We aren't able to assist with this issue over the forums so if you already sent us an email regarding this then you will need to wait for a response from our team. Thanks for your patience!

I paid 41$ today for 2 supporter packs, those do not appear on my transaction page and you want me to wait for weeks?

Nice support..

I want to buy discounted stash tabs but my purchased looks like bugged, when you guys give me my coins I'll request for discounted price for stash tabs, if you guys do not accept it I'm gonna use bad bad words..

Give me my coins
My today's purchases

But check my purchase page


Give me my coins I paid 41$ for weekend discount....

"

JC_GGG wrote:

As mentioned already, this is not something we are able to assist you with over the forums. You'll need to wait for a response from our team via email for assistance. Posting multiple times will not cause your issue to be resolved more quickly and may actually cause further delays by causing more work for our team. Thank you very much for your patience and understanding.

Just refunded support packs today, I do not care or want to wait your support team.