Reward for purchasing the supporter package.
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Good evening,
On 08/23/2024, I purchased the supporter package, which included the benefit of receiving a t-shirt and a jacket. After a few days, I decided to contact support on 12/18/2024 to inquire about the order, and only on 12/15 was I sent the tracking link. However, when I tracked the package, I found that it had been held at customs in the country and had already been returned to the sender on 12/07. As a result, I wasn't able to take any action. I would appreciate assistance regarding this matter. Last bumped on Jan 24, 2025, 8:44:49 AM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? We will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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Good morning!
Actually, I have already sent 3 emails regarding this situation on the following dates: 12/18/2024, 12/25/2024, and 01/20/2025. However, I haven't received any response to any of them. Could you please look into this? |
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Please do not send multiple emails as this may cause further delays by causing additional work for our team.
We're currently handling a large volume of support requests which you can read about in our recent announcement here. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience! |
