46 days and counting waiting for support.

46 days and counting waiting for support, 11 emails later with all kinds of information, and this is the email I receive 9 days after the last one from GGG. This image proves that no one even bothers to read your email or understand your issue. They basically just dismiss your problem and leave you waiting. I purchased early access on December 8th, and to this day, I still haven't been able to play. Thank you very much, GGG, for the nonexistent support.

[Removed by Support]
Last edited by Vash_GGG#0000 on Jan 22, 2025, 8:50:19 PM
Last bumped on Jan 22, 2025, 9:04:15 PM
Hi there, I'm very sorry for any confusion. We appreciate your feedback, and I'll be sure to share this with the team.

I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
"
Vash_GGG wrote:
Hi there, I'm very sorry for any confusion. We appreciate your feedback, and I'll be sure to share this with the team.

I apologise for our slower-than-usual support response times. As mentioned in our recent Customer Support Update, due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. We'll do our best to get back to you as soon as possible.


Apologies not accepted. Sorry is an easy way to get out.
I cant log in since day 1. Total of 48 days i've been waiting. Never had a single peek into game nor making 1 char.

Report Forum Post

Report Account:

Report Type

Additional Info