Crash after clicking "play"

After selecting the character and clicking "Play," the loading screen shows for a few seconds, and then the game crashes.

I haven't yet found a reliable way to get around this crash, but it seems changing graphics settings (seemingly at random) on the character selection screen can sometimes solve the issue. However, I have to do that every time because, after quitting the game, I still end up with a crash on the next launch.

Also, the game will sometimes randomly crash, usually when entering a town portal. I think my issue is different from the issues already reported related to PC freezing. My PC does not freeze; just the game client crashes.

Another thing, hopefully helpful to those who experience this issue, is that once the game crashes, the Windows operating system starts creating a memory dump of the crash (these files are saved in c:\users[your user name]\local\CrashDumps). These files can be large, I think depending on your RAM size, and therefore can take a few minutes to complete. If you try to start the game during this time, i.e., a few minutes after the crash, the game client will crash again, even without going to the login screen.

If someone from GGG wants error logs, or what not, pls let me know.

EDIT: it seems the game does not crash when I create a new character or play a low level character. so I am thinking the issue is related to the specific higher level (87) character.