I bought upgrade from website take my money but i now don't have packet

I'm afraid we aren't able to assist with account purchases via the forums. You'll need to contact us at support@grindinggear.com for assistance.

Note that if you're making purchases via our payment processing partner, Xsolla, and receive an error message stating that you should contact Xsolla support, you may want to first reach out to Xsolla for assistance with your purchase.

Please also note that if you're attempting to make purchases using a currency that isn't appropriate for your region, this may result in an error. In these cases the funds should be returned to you automatically in the near future. To avoid this issue please be sure to make purchases using the correct currency for your region or by using the international shop page found here.