Cosmetic refund, been waiting almost a month
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Requested a refund on the 26 December. The day I purchased a cosmetic from the microtransaction store.
Sent a email to GGG support. Received this reply on Jan 3rd 2025: [Removed by Support] I sent a reply on the same day with the info requested (although my account name was already in the original email)... Haven't heard anything since. What's the issue exactly? I have spent $100 on the game. so a simple refund for one single cosmetic shouldn't be that much of a big deal. 25 days later and still no refund. No reply to follow emails either (seems they're flat out ignoring emails?). Last edited by CoryA_GGG#0000 on Jan 20, 2025, 11:04:59 AM Last bumped on Jan 20, 2025, 11:07:05 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. |
