Hideout not shown in game after bought (checked in microtransaction)

I've checked that the Poris hideout is in the Microtransaction then I bought from the website, after bought I've checked it hasn't shown for using. Who knows the issue that I faced.

I've sent an email to support several times with the same subject and follow no one answer my email.

Thank for reply
Last bumped on Jan 30, 2025, 9:12:03 AM
Hey Exile,

I'm sorry you're experiencing delays with your Support ticket. I assure you we are all working hard to resolve a large number of requests received since the release of Early Access and will respond to your request as soon as possible. We really appreciate your patience and understanding.
Thanks for update I will wait until got the reply and solution
As a note, the team are still in the process of adapting microtransactions for Path of Exile 2 as it is still in Early Access so while currently the microtransactions may not be usable, they should be in the future. So if you are looking for microtransactions to use in Path of Exile 2 it may be best to purchase them using the in-game shop.
Ahhh it's mean I lost my coin for nothing, right? I thought everything in Microtransaction can be use in poe2.

if it cannot it's ok, can I refund my coin that I bought hideout?
if it can please tell me how to do
Hope it still in progress.

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