Please unlock my account.
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A few weeks ago, I have lost my phone and steam access (2fa and steam guard is on that phone). I was unable to log-in to my steam and POE. So I've sent an email to support to lock my account - in fear of losing my loots and characters. (both poe1 and poe2, email sent from email address linked to POE). They were really responsive and lock it immediately (I actually praised them on X and YT for some good support). They also said that once I'm able to log-in and secure my steam account, they'll begin the process of unlocking the account for me.
After I was able to access my steam again, I've sent an email to support requesting to unlock the account. (from the email I used previously to request an account lock). Mind you, my POE account is 7 years old. Currently, I'm using a throwaway account GGG has requested me to make, to post on the forum. This was 7 days ago. [Removed by Support] I understand support being thorough with the verification process. But the support reply to my email ONCE a day. Each day asking for something new. It has been 7 days of back and forth, with me providing everything that was asked. Is there support that can look into this or help me? I cannot post from my main account since it's still locked. account :Taw241#6460 Last edited by CoryA_GGG#0000 on Jan 19, 2025, 8:10:14 AM Last bumped on Jan 22, 2025, 12:51:14 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. | |
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Good luck, have a seat with the rest of us who've been waiting for weeks to get their account unlocked lol
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Wow, you lucky bastard. Getting responses each day for a week. Most of us are waiting weeks for a single reply.
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This cant be true or? More then 1 Responses??
waiting now for 6 weeks to get my unlock process startet. I allrdy prewritten my anwser to "pls give us your accountname und some charachternames" for that day they response to my mail. |
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" Yeah. Been reading through the support experience in the forum really filled my heart with despair. |
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must be nice to get daily responses, I haven't got one in over a month.
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Anyone got a reply so far? IDK why it's so slow, weeks now
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" Thats wild, I got hacked around christmas and got completely ghosted since then. I too responded to the "locked" email. I feel like they just ignored my request and deleted the email, but then I also dont want to risk falling back in the queue by asking again :D |
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" I'll be using this post to keep track how many days since they last reply. 3rd day. |
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