Never received what I paid for

"

Ps3ud0c0de#2695 wrote:

I am reaching out once again because I haven't received a response from my last email I sent 2 weeks ago. At this point I'm beyond frustrated that any communication I send takes weeks to get a response. I was waiting for my art book, t shirt, and sweater to come because that was the package I purchased and the choice I made during the checkout process. I sent out multiple correspondences to inquire when was the estimated delivery or if there was a tracking number I could be given to keep an eye out on it myself. Over a month after my purchase was made, I finally get a reply saying that there was an error at checkout and therefore I was given extra crowns instead. I was very irritated at this point because not only was I not informed about this error when I completed the checkout process or anytime soon after, but also I didn't receive these extra crowns mentioned in the email. I was given the option to give my shipping information again so they can attempt to send out the physical items that I wanted. I replied to this email stating that I was given no extra crowns and asking for a refund because of all these frustrations. Now it's been 2 weeks with no reply from that email so I am reaching out once again. I have spent $500, which is no small amount of money, and have nothing but issues and terrible customer service. No one seems as if they want to try and accommodate me and rectify the issues and have me walk away as a happy customer. I have given up on you guys coming through on your end to send me the items and actually solve the issue. So I am once again asking that I be refunded my money as this has gone on for a month and a half and I'm all out of patience.