5 days ago bought the game, still cannot play because support doesnt help

As title.
I bought the game 5 days ago, claimed steam key, can't access the game because steam years ago created another account for poe1 (never played on that really) and now i cannot link my new account with the key for poe2 on it because there is already that old one. Support is not replying after 5 days i sent email and i cannot unlink it myself.
Last bumped on Jan 16, 2025, 11:39:06 AM
Unfortunately, we aren't able to assist with this issue over the forums. You'll need to wait for a response via email from our team. Thanks very much for your patience! Please note that we are currently handling a high volume of tickets so we will reply to your inquiry as soon as we are able to do so.
5 days? I'm at 10 days so far waiting for my steam problem to get sorted, good luck with your wait bud lol
That's a shame really, i saw all the post and people all around talking shit about how the team handle the problems with the game but i wanted to trust them and buy the game anyways. Now i feel dumb really
I dont get how someone should support them giving them money for this..
I've been waiting, it's been 31 days and so far no response, basically support doesn't exist

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