Lost access to PoE2 Early Access, no response from Support E-mail!
|
I have played over 70 hours of PoE2 at this point, I have a character in Act 2 Cruel. Suddenly, i tried logging in, just for Steam to tell me "Your account does not have access to PoE2 Early access" as if I hadn't until like 15 minutes before that happened. I have emailed the support team with no response, so I am writing here to hopefully get some help with the situation.
My account is BakaJanaiD#2369 Please help! Last edited by BakaJanaiD#2369 on Jan 16, 2025, 7:15:11 AM Last bumped on Jan 16, 2025, 7:15:20 AM
|
|
|
Unfortunately, we aren't able to assist with this issue over the forums. If you have already contacted us via email you'll need to wait for a response from our team. Be sure you have included your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
