Account Lockout Since December 23rd – Request for ETA on Resolution

Hello Path of Exile forum team,

I am writing to express my frustration and disappointment regarding my account lockout, which has persisted since December 23rd. It has been nearly a month without any resolution or communication beyond my initial contact, and I find this completely unacceptable. In fact, I’ve now been locked out for longer than I was able to actually play the game, which only adds to my frustration.

I have already sent an email, but have yet to receive any response, which only adds to my frustration. As a paying customer, I expect prompt and effective support, and I believe a delay of this length is unreasonable.

Could you please provide me with an ETA on when I can expect a resolution, as well as any steps I can take to expedite the process? I want to make it clear that I am absolutely NOT accepting a generic, copy-paste response. If that’s the reply I receive, I will expect an ETA on a refund for the time I’ve been locked out and unable to access the game.

I trust that this matter will be addressed with the urgency it deserves. I look forward to your prompt reply.

Thank you,