Is this game forum really accessible to developers?

What kind of game is this? No one cares about the problem of an ordinary player at all. After sending an email for so long, there is no reply, no solution, no phone call, only an imaginary email. I don't know whether the developer will read it or not, and whether the forum will read it or not. Hard-working games. I can't log in now. Are you really a big company?