account unlock..

Greetings,

I havent played in a bit and bought poe2 on PS and when looking into combining my PS5 account with my steam poe account it told me my account was locked and because of this it will not let me combine them. I sent an email to support, they asked for some info that I responded with and its been over 2 weeks now. I have asked for an update 4 times now since giving them the info that was asked for with zero responce.

Does anyone know how long it takes for them to unlock an account or maybe another way to get in touch with support that they are more responcive then the email?

I do not expect instant unlocking but at least responding with something to tell me they are working on it would be helpful.