I bought the package on the website and it went to PoE1 instead of PoE2.
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I purchased the package with the game skin through Path to Exile 2 but it didn't go into my account. When I checked on the website, I realized that it went into the PoE1 account and not the PoE2 account. What do I do?
King of the Faridun Supporter Pack (I sent an email confirming what happened, you can check my account). Last edited by linkmaxx#3047 on Jan 15, 2025, 1:28:03 PM Last bumped on Jan 15, 2025, 1:32:13 PM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
Please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. | |
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Thank you for your reply. I sent the email as you instructed, I don't know if I did it right, I'm Brazilian and my English is done by a translator.
I appreciate your partnership and help, |
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