SEEKING HELP

Can the support team reply to my private message?I cannot log in to my game for two days.This makes me very anxious.

It was my first time playing Path Of Exile series, so I didn't know how to get more inventory pages in game.I found a merchant on a trading website and purchased 300 points.Yesterday, my account was blocked.Unable to log in to the game and official website.And I also sent an email to the support team yesterday.But I haven't received any response.

I have truly invested my time and experience into it.I love this game so much.My friend said I might have bought illegal points.So please help restore my account so that I can purchase points again on the official website and have my account unblocked.

THANKS

"

JC_GGG wrote:

This is not something we are able to assist with over the forums.

We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

Please note that making multiple posts about this, sending us multiple messages, or sending multiple emails will not help to resolve the issue more quickly, and may in fact have the opposite effect by causing more work for the team. Thanks very much for your understanding and your cooperation in this regard.

I am a player with paralyzed legs who can only play games in bed. My account cannot be logged in, which makes me very anxious. Can the support team process my request faster?

"

Trap4you2#4582 wrote:

"

JC_GGG wrote:

This is not something we are able to assist with over the forums.

We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!

Please note that making multiple posts about this, sending us multiple messages, or sending multiple emails will not help to resolve the issue more quickly, and may in fact have the opposite effect by causing more work for the team. Thanks very much for your understanding and your cooperation in this regard.

I am a player with paralyzed legs who can only play games in bed. My account cannot be logged in, which makes me very anxious. Can the support team process my request faster?

For many of us it takes at least a week to get a response from support, and thats whilst hoping they take care of your issue within 1 email - for follow up emails you have to wait just as long, lol.

A week? Lucky. It's been over a month for me.