So what can I do when support isn't being helpful?
|
I was prepared with my email, sent them all the information just in case, and after waiting a week for a response, they ask me for the same information that I already provided them with.
The cherry on top is, I bought the game through steam, and my account was locked from the time I purchased the game, I wasn't able to neither link my account or create a character, yet they're asking me for account name and character name. Make it make sense. They don't seem to read the emails, so how am I supposed to get help? Do I have to wait another week for an autmated response? Last bumped on Jan 14, 2025, 10:48:11 AM
|
|
|
Unfortunately, our team is currently handling a large volume of support inquiries. We really appreciate your patience while waiting for the appropriate team member to process your ticket. I apologise if we may have accidentally requested information you already provided; if this happens, please provide the information again in a reply so that when the ticket is processed by the appropriate team member they have your details at hand to provide the best support possible. Thanks again for your understanding.
|
