Missing character

My character is level 89/90 and after Logging in on the 13/1/25 my character is missing from the character select screen and it is trying to make me make a new one as it was my only character. Is this a glitch/bug and can you help. thanks
Last bumped on Jan 17, 2025, 5:06:06 AM
Hey there,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

Please be aware that we are working through a very high number of support requests; we apologise for any delays, however it may take us some time to get back to you.
Still no response
Last edited by oOoCOZZAoOo#3648 on Jan 16, 2025, 6:50:35 PM
Same issue.

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