Request for Account Recovery and Assistance with Unauthorized Access
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Dear Support Team,
I am writing to report an issue regarding unauthorized access to my account and to request assistance in resolving it. Here’s what happened: While I was playing, someone else logged into my account, causing me to be kicked out of the game. This occurred about 2 to 3 hours ago from the time I’m writing this letter. Afterward, I changed my password via the website, but the unauthorized access continues as the intruder is still able to log into my account. I suspect this may be linked to a Steam link, as I had asked a friend to make a purchase for me. If possible, I would appreciate it if you could investigate and disconnect my current Steam account from my profile. I am really enjoying the game and would love to continue playing on my current account. Please assist me in resolving this issue as soon as possible. Thank you for your support and assistance. Last bumped on Jan 13, 2025, 10:34:17 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
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