no response

Please tell me if you can help me deal with it after a few days of replying.
Or am I still missing some conditions?
I send a letter to support@grindinggear.com No response so far
It's been a month
Please don't delete my information again
Please deal with my problem as soon as possible

"

JC_GGG wrote:

We're currently handling a large volume of customer support requests. Please be assured that if you've contacted us at support@grindinggear.com we will get back to you as soon as we are able to do so.

Maybe just look up until which date of tickets the support has reached so that at least we have an idea of how far they are into the backlog and what to expect. Waiting weeks with no clarifications is unacceptable.

"

jake2j#6681 wrote:

"

JC_GGG wrote:

We're currently handling a large volume of customer support requests. Please be assured that if you've contacted us at support@grindinggear.com we will get back to you as soon as we are able to do so.

Maybe just look up until which date of tickets the support has reached so that at least we have an idea of how far they are into the backlog and what to expect. Waiting weeks with no clarifications is unacceptable.

The longest I've seen is someone saying they sent in their ticket on the 14th of December without a response. So it's at least that long of a backlog.