Did not receive any support response regarding the account’s auto-refund issue.
|
It has been more than 2 weeks, and I have not received any further information or guidance regarding the issue of repurchasing the $90 upgrade package. It was automatically refunded, which caused my account to be locked. This issue originated from my side, and I want to resolve it following GGG’s instructions. However, I have not received any response beyond the request to provide the account name (including 4 digits) and the names of a few characters. After that, I was met with silence from GGG support.
This is extremely frustrating, and it has now been 21 days. Please contact me and assist me with this issue. ladynemesis1994#4712 Last bumped on Jan 12, 2025, 10:50:25 PM
|
|
|
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're still handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime!
Our support staff has been working 24/7 since the announcement of Path of Exile 2's Early Access to respond to all users as soon as possible. Please rest assured we will get back to you. Please note, however, that repeat follow ups to your ticket or new emails regarding the same issue may reset your place in the queue. We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
|
I had the same issue and it's been 30 days for me
|
|
