We need an official statement on the delays in support ticket responses!
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We really need an official statement on the slow response on support tickets. Some sort of Update would be very good right now. Its been a month for some of us here. Some of these tickets are in regards to wrongful purchases and is alot of money to many of us.
Last bumped on Jan 14, 2025, 2:38:34 PM
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Hey there,
We have made a post regarding this here: https://www.pathofexile.com/forum/view-thread/3616595 I apologise for any additional delays in getting back to you. | |
" And still everyone from the Support Team that is posting here kinda refuse to read. We know that you are busy as Fck, but after a month you dont have an update for kinda more information for us, other that you are still busy and hiring ppl? When that is realy the case and there are improvemsten yet, i cant dont know what else to say. I also asked serveral times now for an update cause waiting over a month for a simple request shouldnt be tolarante. giving us any form of feedback is way better then just silence like now (or worse copy pasta over and over) |
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" Statement is "we got the money and don't care what you guys suffering from" |
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" Ok thank you for response |
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im without solution from support since i send email on dec 09
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GGG acknowledge the problems and it gets only worse instead of getting better. Why is GGG lying to us? If you are hiring new personal then why are the wait times only get worse?
Why does GGG not give us anymore information then just copy and paste standard answers. Why does GGG not care about their customers? I went from 1 reply in 7 days to waiting for a reply 24 days and still no reply. I've never seen anything like this before in my life. |
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