Purchase Premium Quad tab on PS5 - received regular tab

Is this a known bug? This happened to me twice. I thought it was a user error, but same happened when I tried again a couple of weeks later.

I have contacted Support, but no response, and am still waiting for an account fix on an item submitted a couple of weeks ago?
Last bumped on Jan 11, 2025, 5:59:44 PM
Hey there, Exile.

If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're still handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime!

Our support staff has been working 24/7 since the announcement of Path of Exile 2's Early Access to respond to all users as soon as possible. Please rest assured we will get back to each and every one of you.

Please note, however, that repeat follow ups to your ticket or new emails regarding the same issue may reset your place in the queue.

We apologise for any delays in our response and any inconvenience you've experienced as a result.

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