GGG Why can i not get in touch with support
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Its been three days now since i purchased from your store, and the product still hasnt been delivered, and it has been impossible to get any degree of response from your support team.
What on earth is going on? Last bumped on Jan 11, 2025, 1:10:12 PM
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Hey there,
As per a recent announcement, we've had a massive amount of players logging into Path of Exile 2 since launch and unfortunately, such a huge influx of players also generates an enormous amount of support requests. Despite the Support teams best efforts, we're currently looking at turn around times that are much longer than expected on new emails, where we'd usually be aiming for responses within the same day, if not the same hour. If you have submitted a ticket with the Support team, please do not send follow up messages to check on the status of your request, as this can create further delays. Please be assured that if you're waiting for a response from our Support team, they'll get back to you as soon as humanly possible. You can read more here: https://www.pathofexile.com/forum/view-thread/3616595 | |
" Sigh.. I’m not asking for same-day or even same-hour resolution. I’m not even asking for the same week. Can you at least resolve my issue within the same month? |
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if that is the case, you should shut down your microtransactions until they are working correctly.
allowing a broken system to continue working under the consumers impression that transactions will instant or at the very least same day, and then having zero method of recourse for resolution is outright fraudulent. Its literally " that is the antithesis of good business practices. |
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