E- Mail verification not working and Support email being ignored for months
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I am extremely frustrated with support@grindinggear.com - I've had an issue that persisted for years with POE and eventually I stopped even trying to get help. But now that same issue is preventing me from even playing in Early Access for POE2. The problem is that I don't receive verification emails to either of my email addresses. I've been actively trying to get help on this since November and I've only gotten occasional responses apologizing for the delay and asking for account info and then when I provide it I never hear back.
I'm basically posting here out of desperation. My friend has pretty much stopped playing because he's tired of waiting for me to get my access worked out. I just need someone to figure out why I am not able to change my account email and why I am not getting email verifications. I was granted Early access due to past purchases, but I've not been able to log in once because it asks me to verify my account by responding to the email that never arrives. Last bumped on Jan 29, 2025, 7:18:53 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. | |
" i've been locked out since the first day of EA launch. |
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" Same I started playing diablo instead because there I can actually MANAGE my Account. They won't even delete mine, so I link my Steam to a new one. Only thing you can get them to do smth is suing them, I think. Because if you want your data to be deleted, they have to do it. |
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Thank-you for at least acknowledging that this post was seen. I've all but given up hope that I would ever play this game. Because it is a core "Reward" to previous customers of POE, I want to be able to use my old cosmetics and given the amount of time and money I've spent in the past on POE, I refuse to pay any more money or open a new account until this is resolved.
I guess all I can do then is wait and hope that I really am in a queue, but I just don't understand why I was contacted months ago, and then that staff member never followed up. I understand having large work queues, but it's been months and bugs that prevent customers from receiving email verifications seems to be a high priority issue to me, assuming other people are having a similar issue. |
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" CMOS - Yup - Same here. I was all hyped for this game. Literally waited years, my friend was excited that I was granted EA. He wasn't as lucky, so he paid so he could play with me. He got in and I have been locked out due to this email issue. It's insane....he has actually stopped playing because he's pissed off that I can't get in. So really they have potentially lost two paying customers over this. I probably sound impatient to them, but what really burns me is the lack of response. If I just had confidence the issue was being actively worked on or taken seriously that would make a huge difference. |
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Same here
I try to unlink my steam account. I wrote many times the support and i just got mails asking for account infos. Even when all the infos are in the email! This is so frustrating |
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