No response from support@grindinggear.com re: email change for two weeks; can someone assist?
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Posted in tech support by mistake; reposting here.
Pretty much the title. Details: On 12/28/24, I initiated a request to change the email associated with my account so that I can link my PSN and purchase EA for the second time on PS5. I received a response on 12/29/24 asking me to confirm my account name and ID number and to include the names of some of my characters, which I did a few hours after receiving the response on 12/29/24. I have since emailed support 5 times trying to confirm if any further information is required and I've not received a single email since. Can anyone on these message boards please assist or notify someone who can? I've already tweeted at the official account and don't know who else to contact. It is immensely frustrating to be ignored when I am trying to support this company. I understand that there are likely a ton of issues to respond to during EA, but this is literally just swapping the email associated with my account. It should not be this difficult, and if, for some reason, it is, I should at least be notified of that fact and be given an expected timeline for it to be resolved. Last bumped on Jan 11, 2025, 2:15:54 AM
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Hey there, our apologies for any delay in replying to your email. As mentioned in our announcement here, we're currently working through a very large amount of support requests, so there will unfortunately be some delays in response times. If you have already contacted us, we will get back to you as soon as possible.
Need help with anything? Please contact us at support@grindinggear.com for assistance :)
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